Refund & Return Policy
Return & Refund Policy
Effective Date: May 14, 2026
Thank you for shopping with Vaani General Store. We strive to provide high-quality products and a smooth shopping experience for our customers.
Please read our Return & Refund Policy carefully before making a purchase.
1. Eligibility for Returns
We offer a 7-Day Return Policy on selected categories including:
Gifting Items
Wooden Items
Customers may request a return within 7 days from the date of delivery if the item received is:
Damaged
Defective
Incorrect
Different from the product ordered
To be eligible for a return:
The product must be unused and in its original condition
Original packaging, tags, invoices, and accessories must be intact
Return request must be initiated within 7 days of delivery
2. Non-Returnable Products
Due to hygiene, safety, and product sensitivity reasons, Perfumes are non-returnable and non-refundable.
Once a perfume order has been delivered successfully, no return, exchange, or refund request will be accepted unless:
The product received is physically damaged during delivery, or
An incorrect item was delivered
We recommend customers carefully review product descriptions before placing perfume orders.
3. Return Request Process
To initiate a return request, customers must contact our support team with:
Order ID
Product images/videos (if applicable)
Reason for return
Return requests can be submitted through:
Email: support@vaanigeneralstore.com
Phone: +91-XXXXXXXXXX
Our team will review the request and respond within 2–4 business days.
4. Refund Process
Once the returned product is received and inspected, eligible refunds will be processed.
Refunds may be issued through:
Original payment method
Bank transfer
Store credit (if applicable)
Refund processing may take 5–10 business days depending on the payment provider or bank.
5. Exchange Policy
Exchanges are subject to product availability. If the requested replacement product is unavailable, a refund or store credit may be provided at our discretion.
6. Damaged or Incorrect Products
If you receive a damaged, defective, or wrong product, please notify us within 48 hours of delivery with proper photos or unboxing videos for verification.
Failure to report within the specified timeline may result in rejection of the claim.
7. Cancellation Policy
Orders can only be cancelled before they are shipped. Once an order has been dispatched, cancellation requests may not be accepted.
8. Shipping Charges
Original shipping charges (if any) are non-refundable
Return shipping costs may be borne by the customer unless the return is due to our error or a damaged/incorrect product delivery
9. Policy Updates
Vaani General Store reserves the right to modify or update this Return & Refund Policy at any time without prior notice.
Customers are encouraged to review this page periodically for updates.
10. Contact Us
For any return, refund, or exchange-related queries, please contact us:
Vaani General Store
Email: support@vaanigeneralstore.com
Phone: +91-XXXXXXXXXX
